9+ Shipping Damage Statistics Must Know in 2024
Shipping damage is a major concern for businesses because it affects profits and customer satisfaction. But just how bad is it? With that in mind, we’ll cover some key statistics to show you the true impact of shipping damage on business.
Shipping Damage Statistics: Key Numbers
- 0.5% of gross sales are lost due to shipping damage.
- 10% of eCommerce packages arrive damaged.
- Shipping damage costs businesses about $1 billion a year in the U.S.
- 11% of goods arrive at distribution centers damaged.
- Damaged packages are most common with UPS (11%), USPS (10%), and FedEx (7%).
- 20% of ecommerce returns are due to damaged products.
- 5 billion pounds of returned eCommerce items end up in landfills every year.
- 21% of U.S. adults who have bought such a large item in the last year had it arrive damaged.
- 34% of packaging-related returns are due to product damage.
- 41% of consumers experience a negative impact on brand image when a shipment is lost, delayed, or arrives damaged.
- 39% of online consumers will not repeat their purchase if they receive defective packaging.
Source: (Lantech, Packaging Digest, Speed Commerce, Shipearly, Amcor)
Percentage of Damaged Packages by Carrier
Damaged packages can be a big headache, and it varies a lot depending on the carrier. Here’s a quick look at how each one does with handling your stuff:
- UPS: 11%
- USPS: 10%
- Fedex: 7%
Source: StellaService
Main Causes of Online Purchase Returns
Online purchase returns usually happen because of issues like damaged goods or wrong sizes. Here’s why customers send stuff back:
- 81% of returns are because the item is damaged or defective.
- 75% of returns happen because the item doesn’t fit.
- 56% of people return items that don’t match the description.
- 33% of return items because they don’t like them.
- 14% of return items after ordering multiple items or sizes.
- 11% of returns are due to the item arriving late.
Source: Statista